A+ Personnel celebrates its 33rd Anniversary in the staffing industry in 2020!
We have successfully been placing qualified candidates with top corporations, from entry to C-Level, in New Jersey and New York. We would like to thank our client companies and outstanding candidates for their major contribution to our continued success.
We now look forward to assisting you with your next career move!
Jill G. Rowland, President
(Please note: If this position is not for you, but you would like us to assist you with your next career move, please forward your resume with salary requirement.)
Customer Service Representative Piscataway, NJ $20 per hour
This well-established client needs your interpersonal and customer service expertise for this position!
Provide order management customer support, including order entry, allocation of material to orders, returns, invoice disputes and credit adjustments utilizing information systems.
Process customer complaints including the investigation and the resolution.
Partner with operations colleagues to arrange for, and follow through, on all shipments and related transactions.
Coordinate order status, availability (pricing, and delivery to customers). Works with Logistics and, and commercial management to achieve accurate and timely delivery commitments.
Proactively communicates supply/delivery issues to assigned customers via daily review of open order reports.
Respond to customers inquiries. Properly acknowledge, record, and follow-up on customer logistics and quality complaints into designated database.
Ensure special handling of large to complex customers requirements with regards to product specifications, special packaging, regulatory compliance, etc.
Manage and ensure accuracy of customer requirements for error free OTC process.
Communicate customer expectations by interfacing with various departments/areas.
Handles inquiries in Customer Service Group mailbox as well as voice mail system for all company accounts.
Works with credit and A/R to resolve customer disputes.
Communicate pricing information to customers as needed.
Identify sales orders assigned and incomplete or block status and try to resolve and/or escalate sales orders.
Follow up with Account Managers and customer sales leads. Maintain feedback to ensure focused consistent service to customers.
Process customer orders for diverse customer base, which have multi-level organizations while proactively maintaining ongoing relationships with customer and sales staff.
Act as a liaison between customers and internal departments on special requests.
Compile and maintain SOP/reports for assigned accounts, as needed.
Manage consignment stock and invoicing for selected accounts.
Assist with preparation for scent selection meetings including blotters, sample submission form copies, price letters.
Assist, when needed, with the organization and shipping of samples and presentation materials prior to customer visits.
Perform other related duties as required.
4 years experience in Customer Care/Sales/Logistics related function
Understanding of plant/warehouse systems and procedures.
Understanding of Logistics/Operations and impact to fulfilling customer orders.Demonstrated ability to synthesize and identify priorities/specific issues with customers.
Excellent computer skills including Windows-based applications.
Excellent Organizational skills
Ability to work in a fast-paced environment where multitasking is a must
Independent Worker. Works well under pressure & good at meeting deadlines.
If qualified and interested, please forward your resume as a Word or PDF file to:
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